Customer Service Platform Management
Orchestration and event consolidation platform. Automated service visibility from booking to delivery across legacy and modern systems. Concept + implementation since 2006.
Cloud
Intelligent Construction Site Logistics System
Specialized software for transparent, traceable construction-site logistics: location/installation-based goods management, procurement with direct subcontractor integration, end-to-end digitally supported process (delivery through on-site tracking).
Network Digitalization
Transformation to self-optimizing operations with BI at all levels. Transformation lead + implementation partner. Established a culture of continuous improvement and local responsibility.
Operational Performance Management
Real-time digital twin of a logistics network (220 countries). BusinessCode: inventor, lead architect, implementation partner since 2005. Shifted performance responsibility from central to local units, +1% performance improvement year over year.
2 min
IT Consulting
Tracking Event Generator
Generation of tracking events from sorter system telegrams. Standardization layer for GSOP-compliant global messaging. All DHL Express sorting stations in Germany, ~100,000 events/day, 7 years of operation, 2nd/3rd level support by BusinessCode.
Transport Time System
Configurable transit-time management down to courier level. Re-architecture to zip-to-hub logic. Implementation partner since 2007. Reliable transit times, realistic KPIs, “dispute free.”
Complex Reference Data Management
Orchestration of data-intensive processes: reference data management, capability management (zip-to-zip global, millions of records), fleet/tour/route management, control tower for European road transport. Ease of use for thousands of daily users.
1 min
IT Consulting